Benefits Specialist, SMB

Strengthen employee benefits operations in scalable HR services industry

The Benefits Specialist, SMB ensures the integrity of benefits administration processes that support both employee well-being and business performance. By maintaining accuracy and compliance, the role strengthens client trust and operational efficiency across growing organizations. At Emapta, this is a long-term global career opportunity offering a top 1% experience, with structured growth, international client exposure, and a culture built for high-performing talent.

Role Snapshot

Employment Type: Definite Term Type Contract
Shift: Day shift, Weekends off
Work Setup: Work From Home/Remote, Colombia

What’s in It for You

• 5 days work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications

• High school diploma or equivalent
• 3 to 5 years of related benefits administration experience and/or training
• Ability to communicate effectively with employees and stakeholders at all levels
• Proficiency in Microsoft Outlook, Word, and Excel
• Experience working with HRIS systems

Core Competencies

• Ability to communicate clearly and concisely, both orally and in writing, with strong listening skills and understanding of different perspectives
• Demonstrated trustworthiness, honesty, and professionalism in all interactions
• Strong problem-solving skills with the ability to anticipate issues and resolve them efficiently while seeking assistance when needed
• Strong sense of accountability with the ability to follow through on commitments and take ownership of decisions and actions
• Strong client focus with the ability to build effective relationships and meet or exceed client needs

Certifications/Licenses

• Relevant certifications as required or preferred for benefits administration

Physical Requirements

• Frequent sitting for extended periods
• Occasional standing and walking
• Occasional climbing or balancing
• Seldom stooping, kneeling, or crawling
• Constant speaking, hearing, and communication
• Continuous viewing and reading
• Frequent reading, writing, and typing

Work Environment

• Indoor office setting

Key Responsibilities
Benefits Administration

• Enroll new employees in benefit plans within the HRIS and provide benefits orientation
• Provide employee benefit deduction information to payroll
• Process employee status changes and review claims
• Process open enrollment benefit plan transfers
• Maintain vendor contact to investigate discrepancies and resolve non-routine issues
• Provide carriers with appropriate documentation for life, pension, and disability benefit claims
• Assist in the preparation of materials and presentation of benefit plan changes to employees
• Respond to employee inquiries regarding benefit coverage and coordinate with carriers
• Address employee issues while ensuring compliance with HIPAA, Section 125, and applicable state laws
• Respond to notifications from state agencies regarding court-ordered medical coverage
• Issue annual individual summaries of benefits to employees
• Maintain employee benefit files and records

Other Duties

• Perform additional duties as assigned
• Travel occasionally, primarily within local areas when required

About the Client

Our client is a leading HR and professional employer organization with nearly three decades of experience supporting small and medium-sized businesses through comprehensive HR solutions. They deliver payroll, benefits, compliance, and risk management services that enable companies to scale efficiently. Recognized for exceptional client service and a people-first culture, they have achieved industry-leading satisfaction ratings and multiple workplace awards. Their continued growth reflects a strong commitment to innovation, operational excellence, and helping businesses succeed through expert HR support.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 11,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

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